Shipping

All in stock orders ship in 1-2 business days.  We do not ship internationally.Made to Order items ship in 1-5 weeks depending on the item and artist.  Contact Us if you would like an estimated turn-around time.

In Store Pick Up $0

USPS Priority Mail takes 1-3 days.   Tracking included.  $7

USPS Express Mail takes 1-2 days.  Tracking included. $25

Pedal Express Same Day Bike Courier Delivery for Bay Area clients in Oakland, Berkeley, and limited areas in San Francisco of the Bart line. Great way to surprise someone for a birthday or anniversary (or get out of the dog-house).  $30  Please call us for availability.

 

All orders over $400 will require a signature, so please make sure to ship to an address where someone can sign for the package.

All items are carefully wrapped up and gift ready.  We are also happy to include a personalized note.


Returns + Exchanges

IN STORE |  10 days for returns, exchange or store credit.

ONLINE |  7 days from receipt.  Please Contact Us before sending a return/ exchange.  Customer is responsible for shipping charges for returns/ exchanges.  

We reserve the right to deny returns/ exchanges. All custom work is non-refundable.

While we pride ourselves on making every effort to ensure satisfaction, we make no warranties of any kind, express, implied or otherwise.


Please refer to our Custom Services page.

Custom Design Services


Repair + Resizing

REPAIR

We happily repair jewelry bought at Crown Nine. We review each repair on a case-by-case basis, some repairs incur cost, others do not.  Each artist sets his/her own repair policies and turn around times and charges vary.  We do not do general repair work. 

RESIZING

We can help you resize any ring/ necklace/ bracelet that you purchased at Crown Nine.  We review each resizing on a case-by-case basis, some repairs incur cost, others do not.  Each artist sets his/her own repair policies and turn around times and charges vary. 

SIZING

Need to know a ring size?  Come by the shop and we can give you a complimentary sizing.  You can also order a complimentary ring sizer.


Materials + Allergies

 

Our products range in material.  We carry gold, silver, bronze, brass, mixed media, semi precious and precious stones.  We DO NOT carry items with nickel (except for some white gold alloys), pewter, or other unhealthful metals.  All  our earrings are on posts/wires that are silver, 14k or 18k gold, platinum, and on occasion 14k gold fill.

If you have allergies and need a different metal for earrings, please let us know.  We are happy to accommodate by swapping for other metals, including surgical steel.


Jewelry Care

WEAR

Ensure the longevity of your piece by treating it like the precious treasure it is.  We stand behind our craftsmanship yet the nature of jewelry tends toward the delicate.  We suggest putting on jewelry last in your morning routine, after your scents and lotions have dried.

STORAGE

Best to take off your jewelry and wipe it with a cotton rag (cotton only, paper towels are abrasive), and then store it in a closed box or plastic bag to prevent tarnishing.

For more low-maintenance care, just wear it and store it however works best for you and learn best practices for occasional cleaning.

CLEANING

Most metal jewelry can simply get soaked in warm water with a mild dish soap like Joy or Dawn. Rub with cotton rag or a soft bristled toothbrush for deeper cleaning. 

Items with oxidized or brushed finishes may require special care, please Contact Us if you have questions.


CONTACT US

 
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