Consultation Appointment Terms and Policies

COMPLIMENTARY CONSULTATION APPOINTMENTS

• No obligation to purchase during or after your appointment. This is your time to ask the experts questions, try on rings, and get a feel if you would like to work together. Please feel zero pressure and instead just enjoy the process!
• We kindly ask for 24 hour notice for cancellations.
• No shows can only be rescheduled with a $25 deposit.
• All appointments are subject to approval and times/dates are subject to change.

PAID CONSULTATION APPOINTMENTS

• Meet and Greet and Hour Consultations each incur a fee that is treated as a deposit toward the final purchase.
• Gemstone Viewing appointments are a flat fee and not treated as a deposit, non-refundable.
• There is no obligation to make a purchase during or after your appointment.
• All renderings, sketches, and correspondence is the Copyright of Kate Ellen/ Crown Nine Jewelry.
• Mountings are not for sale; only finished projects are considered for sale.
• Gemstones sourced for projects are not available for sale loose; only finished projects are considered for sale.
• We kindly ask for 24 hour notice for cancellations or rescheduling, there is no fee for rescheduling for a later date.
• Cancellations made with 24 hour notice are eligible for full-refund.
• No shows can only be rescheduled with an additional $25 deposit.
• All appointments are subject to approval and times/dates are subject to change.
• Gemstone viewings require a 2 week lead time to book.