Easy Returns
Begin Return
Return Basics
Due to Covid-19, we are now accepting returns on more items, as a comfort measure while you shop safely from home. We ask that you consider that made-to-order items are resource intensive to craft-- please select these items thoughtfully.
In stock guest artist jewelry |
Return/exchange/store credit |
14 days |
Made to order guest artist jewelry |
Exchange/store credit |
within 7 days, 15% restock fee |
In stock Vow rings |
Return/ exchange/ store credit |
within 3 days for refund with 10% restock fee; no fee for exchange/store credit. |
Made to order Vow rings |
Exchange/ store credit |
within 7 days, 15% restock fee |
Bespoke Modified Vow rings |
Exchange/ store credit |
within 7 days, 15% restock fee. Must be approved in advance of purchase |
Fully custom one of a kind items |
Rebuild eligible for flat fee plus any additional materials |
within 14 days, fee listed on Custom contract |
Final Sale Items
- Sized or resized products
- Custom work
- Consultation services
- Sale items
- Gift cards
- Body products
- Engraved jewelry
How to Return an Item
- Click Begin a Return
- Then enter your Order Number and email address in the fields and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with approval to send the item back and shipping guidelines
When to Expect Your Refund
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- In a separate email, we will notify you of the approval or rejection of your refund or store credit.
- If you are approved, then your refund or store credit will be processed. For returns, a credit will automatically be applied original method of payment within 5 business days. Store credit will be issued as a gift card.
How to Exchange an Item
- Follow the same process for doing a return/refund (the follow up steps on our end will be the same).
- Create a separate purchase for the new item you would like and check out as usual.
Shipping + Fees
- Some made-to-order items have a restock fee
- Original shipping charges are non-refundable
- For orders valued at $400 or more, we will send you a specialty insured shipping label which will be deducted from the refund/credit amount.