Bespoke + Custom
Bespoke means made-to-order, for you. All our wedding and engagement rings listed online can be specifically made to your desired specifications. Think of the Vow Collection rings as the original concept, from there we personalize the design into a new concept by making adjustments tailored to you.
Classic Bespoke options can be viewed by using the drop downs in the ring listing to control stone size, grade, metal type, and finish. Simply select your options and checkout. Kate Ellen will then make your ring to-order, crafted with care to your design specifications.
More in-depth personalization is done with a Crown Nine stylist who will walk you through all the options available. Most rings can be modified by changing the stone type/shape/size, changing the band shape, adding pave accents, inscribing an engraved message, and other little touches that will make it unique.
To Get Started
- Take a look at the Vow Collection or Instagram for inspiration
- Choose some favs (check and see if your options are in the drop down menus)
- Think about adjustments you are interested in
- Connect with a stylist. Chat next steps, prices, timelines, let us answer any of your questions.
Luxe designs require an informal consult with a stylist who can walk you through options and pricing. Simply walk in to speak with one of our gals at our flagship store.
Private consultations with Kate Ellen are also available with a deposit toward your final purchase and can be scheduled in person or via telephone. To book a private consultation please email firstname.lastname@example.org. NOTE: This option will not be available January - March 2018 while Kate Ellen is on Maternity Leave.
Custom means one-of-a-kind start to finish. You will work collaboratively with Kate Ellen to make an heirloom complete with concept design and stone selection. Kate Ellen is very selective about which projects she takes on; aesthetic and vibe match are a must. The process is fun and personal, the product is unique and timeless. Kate Ellen will not be shy about fine-tuning your initial idea, so be prepared for give and take.
If you are interested in this option, please tell us a bit about your project--we'll follow up with next steps.
When can I expect my ring?
If your ring requires resizing we will email you an estimated ship date--
Bespoke + Made to Order Rings
Delivery times vary widely depending on the style. We assign a delivery date when orders are placed.
Turn arounds for each ring style are listed under 'The Ring' dropdown in each product listing.
If you would like a firm date, please Contact Us and we will happily give you one.
Please give yourself 3 full months.
Can I Get My Order Faster?
We can rush some projects, each taken on a case-by-case basis and at a fee. If you have a hard date (like a wedding!) please share that with us, we'll do our best.
How is my order shipped?
USPS Priority Mail takes 1-3 days after fulfillment
Tracking and signature confirmation included.
$35 USPS Priority Mail takes 1-2 days.
Tracking + signature confirmation included.
$50 UPS Overnight arrives next day.
Tracking + signature confirmation included.
Your package will require a signature; please ship to an address where someone can sign.
How will my order arrive?
- Packaged with a ring presentation box, pouch, and notecard, securely placed in outer shipping box from carrier
- Information pamphlet on Jewelry Insurance.
- GIA Certificate (rings with .50CT diamond or larger).
- Invoice receipt.
Can I return my order?
All Vow Collection items are final sale. Occasionally we can exchange an item for a design of equal or greater value, taken on a case by case basis. See our Fine Print for a full look at our terms.
What about resizing the ring?
- All Vow Collection rings come with a complimentary fitting and resizing.
- We offer complimentary sizing prior to purchase.
- There are limits to how much we can adjust a ring without disturbing the integrity of the ring.
- Rings that require a full rebuild due to incorrect size will incur a fee.
- Rings that need more than one resizing may incur a fee.
- Clients assume full responsibility for selecting the accurate initial size
How should the ring fit?
- Rings fit variably throughout our day and life.
- The aim is the majority of the time your ring feels comfortable-- not squeezing or falling off.
- Rings should be fit to the base of your finger, not your knuckle. It may be tricky getting the ring on and off, but the focus should be on where the jewelry is actually worn.
- Fingers naturally fluctuate with our activities, diet, mood and weather; you will not have a 100% perfect fit 100% of the time.
- Fit also depends on your finger shape and the ring style.
- Every person has their own preference for the feel of the ring.
How can I get sized?
BEST OPTION: Come in for a complimentary finger sizing in-store
- OR Go to any fine jewelry store and ask for a sizing-- it's trade practice to offer this service for free
- OR Receive a free ring sizer in the mail
- Have not exercised recently
- Have no alcohol in your system (including from last night!)
- Have not had an overly salty meal
- Are not especially hot or cold for any reason
NOTE: We size people to their current size, we do not size for anticipated weight-loss or gain.
Do you work on custom designs with clients outside the Bay Area?
Yes. We work with people all over the US on both Bespoke and Custom designs. The process in done over email and telephone. To begin, please Contact Us.
How sustainable are your designs? What kinds of materials are used?
Very! We're proud members of Ethical Metalsmiths. Check out our Sustainability Jewelry page to learn more.
How much does the labor cost compared to the materials?
Labor is included. We do not alter the price of artwork but are happy to make suggestions that are perfect for your budget.
Can I just purchase the mounting?
I have my own gold, can I use that?
Yes, for many designs we can use your gold. While it is more sustainable, it doesn't change the final price of the purchase. We really encourage this more as a sentimental/ecological motivator rather than a budget one.
I have my own diamond/gemstone, can you set it for me?
On a case by case basis. The pride of Kate Ellen's work lies in sourcing and pairing stones with complimentary mountings, so in the vast majority of cases we only use stones she selects herself. That said, sometimes client stones match our sustainability and aesthetic criteria and can be used. Please Contact Us for us to review your project.
Do you do installment plans?
What about after I buy the ring?
We are happy to service your ring with refinishing and cleaning whenever you feel like it (we highly recommend getting engagement rings touched up before the big day). You will also be responsible for upkeep of the ring, annual visits to a fine jeweler to check the setting is recommended. We suggest adding your ring to your renter or homeowner's insurance policy or buying a jewelry specific policy, and getting a third party appraisal. We can provide you with the necessary paperwork and/or arrange a third party appraisal on your behalf.
What kind of paperwork do you provide?
Invoice with order details
GIA certificate (for rings with .50CT stone or larger)
Pamphlet on insuring your ring
Information on jewelry care
We can arrange a third party appraisal on your behalf for $200 which is generally required by insurance companies
The Fine Print