All in stock orders ship in 1-2 business days. You can check if your item is in stock by clicking on the Shipping Time drop down in each listing.4
Made to Order items ship in 1-5 weeks depending on the item and artist, we will include your estimated delivery date with your order confirmation.
below if you would like an estimated turn-around time prior to purchase.
We do not ship internationally.
Free Shipping on all orders over $100.
All orders over $400 will require a signature, so please make sure to ship to an address where someone can sign for the package.
Returns + Exchanges
10 days for returns, exchange, or store credit. Product must be unworn and in original packaging. ALL bridal orders are FINAL SALE.
7 days from receipt for returns, exchanges, or store credit. Please email firstname.lastname@example.org to get a Return Authorization Number before sending a return/ exchange. Customer is responsible for shipping charges for returns/ exchanges, including the original ship cost which will be deducted from the refund balance.
We reserve the right to deny returns/ exchanges.
All Vow Bridal Collection jewelry, made-to-order fine jewelry, sized or resized products, custom work, and consultation services are non-refundable.
While we pride ourselves on making every effort to ensure satisfaction, we make no warranties of any kind, express, implied or otherwise.
Customers are granted a 24 hour order cancellation period, time-stamped from moment of transaction completion.
We include complimentary gift-ready packaging on all orders, each carefully prepared in specialty boxes or pouches.
Engagement and wedding rings have extra special packaging including a ring presentation box.
We are also happy to include a personalized note (please enter in checkout notes).
Repair + Resizing
We happily repair jewelry bought at Crown Nine. We review each repair on a case-by-case basis, some repairs incur cost, others do not. Each artist sets his/her own repair policies and turn around times and charges vary. We do not do general repair work.
We can help you resize any ring/ necklace/ bracelet that you purchased at Crown Nine. We review each resizing on a case-by-case basis, some repairs incur cost, others do not. Each artist sets his/her own repair policies and turn around times and charges vary.
Need to know a ring size? Come by the shop and we can give you a complimentary sizing. You can also order a complimentary ring sizer by sending us a note
Materials + Allergies
Our products range in material. We carry gold, silver, bronze, brass, mixed media, semi precious and precious stones.
We DO NOT carry items with nickel (except for white gold alloys), pewter, or other unhealthful metals.
All our earrings are on posts/wires are silver, 14k or 18k gold, platinum, and on occasion 14k gold fill.
If you have allergies and need a different metal for earrings, please let us know. We are happy to accommodate and offer recommendations.
Ensure the longevity of your piece by treating it like the precious treasure it is. We stand behind our craftsmanship yet the nature of jewelry tends toward the delicate. We suggest putting on jewelry last in your morning routine, after your scents and lotions have dried.
Best to take off your jewelry and wipe it with a cotton rag (cotton only, paper towels are abrasive), and then store it in a closed box or plastic bag to prevent tarnishing.
For more low-maintenance care, just wear it and store it however works best for you and learn best practices for occasional cleaning.
Most metal jewelry can simply get soaked in warm water with a mild dish soap like Joy or Dawn. Rub with cotton rag or a soft bristled toothbrush for deeper cleaning. Brass and bronze items can be cleaned with products like Brass-O and a soft cloth. Silver can be touched up with a polishing rag specifically designed for jewelry care. Stones vary widely in best practice for care and cleaning.Items with oxidized or brushed finishes may require special care, please Contact Us
if you have questions.
Custom Design Services