FAQ

Shipping Times

All in stock orders ship in 1-2 business days.
Made to Order items ship in 1-5 weeks depending on the item and artist, we will include your estimated delivery date with your order confirmation.
Contact Us below if you would like an estimated turn-around time prior to purchase.
We do not ship internationally.

 

Shipping Price

Free Shipping on all orders over $250.

  • In Store Pick Up $0

  • USPS Priority Mail takes 1-3 days. Tracking included. $12

  • USPS Express Mail takes 1-2 days. Tracking included. $35

All orders over $400 will require a signature, so please make sure to ship to an address where someone can sign for the package.

 

Returns + Exchanges

IN STORE

10 days for returns, exchange, or store credit. Product must be unworn and in original packaging.

ONLINE

7 days from receipt for returns, exchanges, or store credit. Please email christina@crownnine.com to get a Return Authorization number before sending a return/ exchange. Customer is responsible for shipping charges for returns/ exchanges, including the original ship cost which will be deducted from the refund balance.

Terms
We reserve the right to deny returns/ exchanges.
All made-to-order fine jewelry, sized or resized products, custom work, and consultation services are non-refundable.
While we pride ourselves on making every effort to ensure satisfaction, we make no warranties of any kind, express, implied or otherwise. 

 

Gift Wrap

We include complimentary gift-ready packaging on all orders, each carefully prepared in specialty boxes or pouches.
Engagement and wedding rings have extra special packaging including a ring presentation box. 
We are also happy to include a personalized note (please enter in checkout notes).
Crown Nine Jewelry Packaging and Gift Wrap GIF

 

Repair + Resizing

REPAIR
We happily repair jewelry bought at Crown Nine. We review each repair on a case-by-case basis, some repairs incur cost, others do not. Each artist sets his/her own repair policies and turn around times and charges vary. We do not do general repair work.
RESIZING
We can help you resize any ring/ necklace/ bracelet that you purchased at Crown Nine. We review each resizing on a case-by-case basis, some repairs incur cost, others do not. Each artist sets his/her own repair policies and turn around times and charges vary.
SIZING
Need to know a ring size? Come by the shop and we can give you a complimentary sizing. You can also order a complimentary ring sizer by sending us a note.

 

Materials + Allergies

Our products range in material. We carry gold, silver, bronze, brass, mixed media, semi precious and precious stones.
We DO NOT carry items with nickel (except for white gold alloys), pewter, or other unhealthful metals.
All our earrings are on posts/wires are silver, 14k or 18k gold, platinum, and on occasion 14k gold fill.
If you have allergies and need a different metal for earrings, please let us know. We are happy to accommodate and offer recommendations.

 

Jewelry Care

WEAR
Ensure the longevity of your piece by treating it like the precious treasure it is. We stand behind our craftsmanship yet the nature of jewelry tends toward the delicate. We suggest putting on jewelry last in your morning routine, after your scents and lotions have dried.
STORAGE
Best to take off your jewelry and wipe it with a cotton rag (cotton only, paper towels are abrasive), and then store it in a closed box or plastic bag to prevent tarnishing.
For more low-maintenance care, just wear it and store it however works best for you and learn best practices for occasional cleaning.
CLEANING
Most metal jewelry can simply get soaked in warm water with a mild dish soap like Joy or Dawn. Rub with cotton rag or a soft bristled toothbrush for deeper cleaning. Brass and bronze items can be cleaned with products like Brass-O and a soft cloth. Silver can be touched up with a polishing rag specifically designed for jewelry care. Stones vary widely in best practice for care and cleaning.Items with oxidized or brushed finishes may require special care, please Contact Us if you have questions.

 

Custom Design Services

Please refer to our Bespoke + Custom page to learn more.