The Fine Print

Terms & Policies

Made to order jewelry

  • One resizing. If a ring requires a full remake due to incorrect size submission there will be a fee assessed.
  • Routine cleaning or refinishing
  • 10% off wedding band sets for clients who purchased engagement ring with retail value over $2500
  • Resizing (beyond initial complimentary service). This is done at our discretion and rates vary based on complexity of the adjustment. 
  • Add sizing bar or beads
  • Third party appraisals
  • Routine inspection or repair services such as re-tipping, adding sizing adjusters, or resetting stones
  • Visit Crown Nine or a reputable repair jeweler every 1-3 years to have gemstone jewelry inspected for stone security
  • Clean jewelry with gentle soap and warm water, cotton cloths or bring jewelry in for a complimentary cleaning
  • Do not expose jewelry to chemicals including chlorinated pools
  • Do not expose jewelry to vigorous activity that may damage settings
  • Have a special location to store jewelry when not wearing it to prevent loss
  • Insure your jewelry
  • All Bridal and Made to Order jewelry is Final Sale.
  • On a case by case basis we may allow for exchange of an item for an item of equal or greater value.
  • While we pride ourselves on making every effort to ensure satisfaction and will work with clients to refine a design to match desired results, we do this on a case-by-case basis and there may be fees associated.
  • Our mission and core aim is to please every client, however satisfaction is a subjective measure and we will not be held liable for dissatisfaction of any form.
  • Crown Nine retains the right to cancel orders or refuse service. 
  • While we pride ourselves on providing the highest level of craftsmanship, we make no warranties of any kind, express, implied or otherwise including against defect. To protect your purchase, we recommend purchasing an insurance policy.